Frax Outsourcing Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating Frax Outsourcing, a subsidiary of The Key, LLC, regarding its recent data breach. The Frax Outsourcing data breach involved sensitive personal identifiable information belonging to over 12,000 individuals.


Frax Outsourcing is a subsidiary of TheKey, LLC, a healthcare service provider specializing in home care and dementia treatment for senior citizens. Founded in 2002, TheKey offers a variety of services for the elderly, including in home care that can range from a few hours a day to 24/7 support. Additionally, TheKey offers specialized care for an array of different conditions such as Parkinsons, heart problems, after stroke care, and cancer care. Furthermore, TheKey is particularly suited to help patients with mental decline, such as patients with dementia, Alzheimer’s, MCI and more.2 Headquartered in Delray Beach, Florida, TheKey has locations throughout the United States and employs over 10,000 caregivers.


Recently, Frax Outsourcing discovered that it had experienced a data breach in which the sensitive personal identifiable information in its systems may have been accessed. Through its investigation, Frax Outsourcing determined that an unauthorized actor may have accessed this sensitive information through employee email accounts and a SharePoint drive between November 2 and November 15, 2022. On September 21, 2023, TheKey, on behalf of Frax Outsourcing, began notifying customers whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number

If you received a breach notification letter from Frax Outsourcing or TheKey, LLC:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or

If you were impacted by the Frax Outsourcing data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in free credit monitoring service provided by Frax Outsourcing or TheKey, LLC;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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