Convergent Outsourcing Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating Convergent Outsourcing, Inc. regarding its recent data breach. The Convergent Outsourcing data breach involved sensitive personal identifiable information belonging over 640,000 individuals.


Convergent Outsourcing is a third-party debt collection agency. Established in 1950, Convergent Outsourcing has a long history of debt collection, working with a variety of clients to secure payments on outstanding debts owed by consumers. Accordingly, Convergent Outsourcing most commonly conducts business with telecommunications companies, utilities, banks, cable companies, and financial service providers. Convergent Outsourcing uses a variety of methods to contact debtors, of which the most frequent is calling. Headquartered in Renton, Washington, Convergent Outsourcing does business across the United States.


On June 17, 2022, Convergent Outsourcing discovered that it had experienced a data breach in which the sensitive personal identifiable information in its systems may have been accessed. Through its investigation, Convergent Outsourcing determined that an unauthorized actor accessed this sensitive information by using data extraction tools and deploying a ransomware attack. Recently, in October 2022, Convergent Outsourcing began notifying individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number
  • Contact information
  • Financial information (e.g., account number)

If you received a breach notification letter from Convergent Outsourcing:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or

If you were impacted by the Convergent Outsourcing data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in free credit monitoring service provided by Convergent Outsourcing, Inc.;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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