Nelnet Servicing Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating the Nelnet Servicing, LLC, regarding its recent data breach. The Nelnet Servicing data breach involved sensitive personal identifiable information belonging to over 2,500,000 individuals.


Nelnet Servicing is a student loan servicing and technology company. Founded in 1996, Nelnet Servicing provides technology and software for student loan repayments while also delivering internet, television, and phone services to Colorado and Nebraska residents. Today, Nelnet Servicing provides its student loan technology to more than 1,300 higher education institutions and over 11,500 K-12 schools. Headquartered in Lincoln, Nebraska, Nelnet Servicing employs over 5,000 individuals and has an annual revenue of more than $1.5 billion.


On July 21, 2022, Nelnet Servicing discovered that it had experienced a data breach in which the sensitive personal identifiable information in its system may have been accessed. Through its investigation, Nelnet Servicing determined that an unknown actor may have accessed this sensitive information belonging to its clients, including Edfinancial Services, LLC and the Oklahoma Student Loan Authority, between June 1 and July 22, 2022. On August 26, 2022, the Nelnet Servicing began notifying individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number
  • Address
  • Contact information

If you received a breach notification letter from Nelnet Servicing, Edfinancial Services, or the Oklahoma Student Loan Authority:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or

If you were impacted by the Nelnet Servicing data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in the free credit monitoring service provided by Nelnet Servicing, LLC, Edfinancial Services, or the Oklahoma Student Loan Authority;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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