Edfinancial Services Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating Edfinancial Services, LLC, regarding its recent data breach. The Edfinancial Services data breach involved sensitive personal identifiable information belonging to an undetermined number of individuals.


Edfinancial Services is financial services company that specializes in servicing student loan payments. Founded in 1995, Edfinancial Services offers several different options for student loan repayment, including standard repayments, extended repayments, income-based repayments, and more. Outside of its loan repayment options, Edfinancial Services operates a call center, financial aid processing, and default prevention services. Headquartered in Knoxville, Tennessee, Edfinancial Services employs more than 500 individuals and runs a satellite office in Little Rock, Arkansas.


On July 21, 2022, Edfinancial Services discovered that its loan servicing system and customer website portal provider, Nelnet Servicing, LLC, had experienced a data breach in which the sensitive personal identifiable information in its systems may have been accessed. Through its investigation, Nelnet Servicing concluded that an unknown actor may have accessed this sensitive information, including information related to loans serviced by Edfinancial Services, between June 1 and July 22, 2022. On August 26, 2022, Edfinancial Services began notifying individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Social Security number
  • Address
  • Contact information

If you received a breach notification letter from Edfinancial Services, LLC:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or sam@turkestrauss.com.

If you were impacted by the Edfinancial Services data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in the free credit monitoring service provided by Edfinancial Services, LLC;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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