KeyBank Data Breach Investigation

Turke & Strauss LLP, a leading data breach law firm, is investigating KeyBank regarding its recent data breach. The KeyBank data breach involved the sensitive personal identifiable information belonging to an undisclosed number of individuals.


KeyBank is a financial services company that provides retail and commercial banking services, investment management, consumer finance, and investment banking services and products to individuals and businesses throughout the United States. With assets of approximately $181 billion, KeyBank is one of the largest bank-based financial institutions in the United States. KeyBank’s origins trace back to Albany, New York, over 190 years ago. Today, KeyBank is headquartered in Cleveland, Ohio and has over 1,100 branch locations in 15 states. KeyBank employs over 17,000 individuals and has annual revenue of $1.7 billion.


On August 4, 2022, a vendor of KeyBank informed KeyBank that it had experienced a data breach in which the sensitive personal identifiable information of KeyBank’s residential mortgage clients may have been accessed and acquired. The vendor that experienced the data breach was Overby-Seawell Company, which provides KeyBank ongoing verification that KeyBank’s residential mortgage clients maintain property insurance. Overby-Seawell Company informed KeyBank that, on July 5, 2022, an unauthorized actor gained access to its network and acquired sensitive information belonging to KeyBank clients. On August 26, 2022, KeyBank began notifying individuals whose information may have been impacted. The type of information exposed includes:

  • Name
  • Mortgage property address
  • Mortgage account number(s) and mortgage account information
  • Social Security number
  • Home insurance policy number
  • Home insurance policy information
  • Property information

If you received a breach notification letter from KeyBank:

We would like to speak with you about your rights and potential legal remedies in response to this data breach. Please fill out the form, below, or contact us at (608) 237-1775 or

If you were impacted by the KeyBank data breach, you may consider taking the following steps to protect your personal information.

  1. Carefully review the breach notice and retain a copy;
  2. Enroll in the free credit monitoring service provided by KeyBank;
  3. Change passwords and security questions for online accounts;
  4. Regularly review account statements for signs of fraud or unauthorized activity;
  5. Monitor credit reports for signs of identity theft; and
  6. Contact a credit bureau(s) to request a temporary fraud alert.

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